What are the departure times and return times?
Summer (November – April)
Queenstown 6:50am - 8pm (5:15pm by plane, weather permitting)
Te Anau 9:45am - 5:45pm

Winter (May, August, September, October)
Queenstown 6:50am - 7pm (4:15pm by plane, weather permitting)
Te Anau 9:45am - 4:45pm

How much time in advance do we need to book the tour?
Provided seats are available, bookings can be made right up until departure. However as we are often very busy, we would recommend booking as soon as you have planned your itinerary.

Can we change the tour date?
Tour date can be altered provided there are seats available, without any extra fees. However if there are no seats available on the alternative date and you have to cancel, then cancellation fees may apply.

How do we pay?
There are two ways to pay. 1)Visa or Master card, this is processed by us after you submit your credit card details from our 'Payment Details' page. 2) New Zealand cash on the day of travel. 

When do we pay?
We process credit card payment before the date of travel when we receive details from 'Payment Details' page. This is not instant payment as we process payment manually. Seats are not confirmed until you receive our confirmation email. If you wish to pay in cash, this can be done on the day of travel.

Do we need to give you our credit card details if we are paying in cash?
Yes, as we have a cancelation policy we need to have your credit card details to confirm the booking. 

Which accommodation outlets do you pick up from?
We pick up from most accommodation outlets in the immediate Queenstown area. Pick up arrangement will be confirmed when booking is made. In Te Anau, we pick up from the “Kiwi Country” bus stop at 9:45am. 

Where is the “Kiwi Country” located?
“Kiwi Country” is on Miro Street, Te Anau.

What meats are included in the BBQ lunch?
We have delicious beef kebabs, tasty mango curry marinated chicken kebabs
and yummy beef sausages that also include a percentage of pork and mutton.

If we do not wish to eat beef, chicken or sausages, what options are there?
We have gluten free vegetarian burger patties available. You can let us know when you make a booking and speak to the driver on the day of travel.

What do we need to bring?
Comfortable walking shoes, camera, a warm jumper, rain jacket, insect repellant, and a hat and gloves during our cooler months (Aug, Sep, Oct, Nov, Apr, May.) 
 
Are there bathroom facilities on the bus?
Our bus does not have a toilet or wash basin, but we ensure comfort stops are taken as required, also toilet facilities are available in Te Anau, Milford Sound and on the cruise boat.

Are there any mosquitoes or sandflies?
Sandflies can sometimes be an issue, we recommend carrying insect repellant. Mosquitoes are not a problem.